Frequently Asked Questions
Here are a list of the most common questions we receive from customers. If you want to know something that is not answered here, please feel free to email info@myplaythings.co.uk

Q1. When will I get my order?
A1. Providing your items are in stock, and you have ordered before 2:00pm (GMT) during the normal working week, your items will be sent out within 48 hours of placing the order .
Out of stock items will be dispatched as soon as they arrive at our warehouse and have been checked by our staff. Wherever possible you will be emailed with expected delivery date and given the choice to cancel or wait for the item.

Credit card payments are not processed if the item is out of stock.

Most orders are sent by First Class Royal Mail, however, large orders, orders of a high monetary value, or heavy items are sent by either Special Delivery (Royal Mail) or by courier on a next-day service.
You are sent an email stating your order has dispatched on the day it leaves us. The email will not disclose what has dispatched to preserve your privacy.

Q2. How do I get a replacement item or refund for an item that is faulty?
A2. Faulty items bought from our mail order or Internet based services can be returned to our head office address. We ask you email us or telephone to advise us that you have a problem so we have opportunity to understand the situation.

T2 Enterprises Ltd
Longdon Upon Tern
Telford
Shropshire
TF6 6LQ

Please enclose a covering letter with all returns, giving your invoice number if possible, explaining whether you are looking for a replacement item or a refund.

Refunds of valid returns of such faulty items will include reasonable postage costs, i.e. 1st class plus cost of registered mail to ensure its safe delivery.

If you wish to return by any more expensive method please email or phone to discuss with us so we can approve the expense if justified otherwise we will only credit the most economical return method.

Q3. I have changed my mind about this purchase and want to return it.
A3. This is a delicate situation as these are such personal products and once opened we cannot usually assist with a refund. We can only sell brand new items so any return is destroyed on its return.

Q4. Do you ship Internationally?
A4. Yes with conditions. Credit card payments internationally are difficult to verify and attract frequent attempts to defraud Internet suppliers such as ourselves.

For your protection and ours we usually require payment by bank transfer prior shipment for expensive items.

Please email us with details of the product you require and the payment method you would prefer so we can quote postage charges and payment method required for this transaction.

Q5. Could I pay via my Paypal Account?
A5. Yes, email us product details and your address and we will issue a Paypal invoice to you.

Dispatch will then proceed when the Paypal payment is received. (There are no extra charges for this service)

Q6. I cannot find what I want but you seem to be a Supplier of such items.
A6. Database search engines are not perfect, please email us at info@myplaythings.co.uk with details of what you require. We shall do our best from our range or point you in a useful direction.